• archonet@lemy.lol
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      1 day ago

      It’s HP.

      You know, the same company that makes the worlds most insufferable printers. So yeah, it was deliberate, intentionally making the user experience as awful as humanly possible might as well be their raison d’etre.

      • FuglyDuck@lemmy.world
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        1 day ago

        the thing is, if it’s slow and they have to let you wait 15 minutes, that’s… ineffeciency. Like. it might not always stay slow. if someone wants to talk to a human, and there’s a human free, it’s bad business to make them go through all the other hoops first.