Hmmm. Everyone takes Steam refunds for granted now. But until late 2015 they refused to do refunds for any kind of game purchase, even if the game was literally unplayable by buyers - until they were dragged through the courts by the ACCC and fined, with similar legal demands happening from the EU around the same time.
Dunno if I’d call that, “never abused their power to the disadvantage of customers”.
https://www.rockpapershotgun.com/australia-fines-valve-over-steam-refunds















I’m willing to bet the crying laughter from people around him came after his glasses got snatched off his face and snapped.