• charles@lemmy.ca
    link
    fedilink
    English
    arrow-up
    11
    arrow-down
    2
    ·
    5 months ago

    I was in a similar situation but I ended up creating a support ticket. They responded by asking me to verify my ownership by responding to their email from the account I didn’t have anymore… So you saved yourself some wasted time by not attempting to resolve the issue with them.

    • FrostyCaveman@lemm.ee
      link
      fedilink
      English
      arrow-up
      5
      arrow-down
      2
      ·
      5 months ago

      Yeah, I figured as much.

      What a big brain move from their support team, lol

      It’s bad enough when these companies are monopolistic and malicious. But monopolistic, malicious AND incompetent - argh, it’s just too much.