Shortly before the event, Apple has made the decision to cut off the support it provides to its customers through social media.
  • TehPers@beehaw.orgEnglish
    43·
    1 year ago

    Furthermore, according to certain claims, the Apple Support account on Twitter will no longer respond to customers sending direct messages starting from October 1st. It’s worth noting that Apple has been providing customer support through Twitter since 2016.

    Instead of this method, customers reaching out via Twitter will receive an automated response.

    Part of me hopes it’s “💩”.

  • Moonrise2473@feddit.it
    29·
    1 year ago

    Makes sense.

    On YouTube what kind of support you can offer with that limited platform?

    On their community forums there are already thousands and thousands of fanboys that already give their time for free to help strangers

    On Twitter it would require enterprise APIs for managing the massive amount of messages and it’s ridiculously expensive for no reason. Especially now that direct messages between users that aren’t paying the subscription are basically broken

  • thejml@lemm.eeEnglish
    25·
    1 year ago

    First off, I’m actually surprised that they still offered support on X at all with what a shit show that platform is. And with its format, any decent info gathering or troubleshooting would be a horrible experience.

    Secondly:

    It has been reported that a 3D printing method is being worked on for the upcoming Apple Watch Series 9, which will be unveiled in the coming days.

    How does that paragraph even fit with this article?! This must be some ChatGPT bullshit written piece.